Frequently Asked Questions

I would like to open a stand at stations

Please submit your requests regarding opening a stand at railway stations to Trade and Corporate Relations Department. Tel: +9 0212 568 99 70 / ext: 28821

I am a musician. What can I do to make live music at stations?

Please submit your requests with regard to making live music at stations to Help Desk / Call Center (Beyaz Masa Alo 153)

II would like to place an ad on boards in the cars and at stations

Please submit your requests regarding placing an ad on boards at railway stations and on cars to Trade and Corporate Relations Department. Tel: +9 0212 568 99 70 / ext: 28821.

Are we allowed to take photos and shoot?

Shooting, taking photos and taking pictures at metro, LRT and tram stations is not allowed without permission beforehand. If done so without permission, the security staff will ask for certificates of work permit. Please contact Trade and Corporate Relations Department (e-mail: reklam@istanbul-ulasim.com.tr; Tel: +9 0212 568 99 70 / ext: 28821) for commercial shooting such as advertisement, promotion, film or TV series at stations, on platforms and in cars. For any kind of shooting such as camera, video and photo as well as news, documentary, short film etc. at stations, on platforms and in cars, and shooting permit please contact Public Relations Division (e-mail: info@metro.istanbul).

How can I see line maps?

You can access the maps of the lines via www.metro.istanbul web site. Besides, you can see our network maps on information boards at stations and on boards in the cars.

How can I learn about timetables?

Please submit your requests with regard to making live music at stations to Help Desk / Call Center (Beyaz Masa Alo 153)

What do the figures in your timetables mean?

The figures on left horizontal column of timetable Show the hours, and the figures on right vertical columns show the minutes. On the timetable of

08.00 05 10 15 20, we can understand that train comes at 08.05, 08.10, 08.15 and 08.20.

How can we pay for the tickets?

You can travel at Metro Istanbul railway lines by using electronic ticket and Istanbul card. You can purchase your tickets from ticket machine on every station.

How can I learn whether I am supposed to transfer to another car during my trip?

During your trip, important transfer points and transfer vehicles are announced in the cars. Besides, transfer points and vehicles are shown via pictograms on network maps.

Can I access TT Arena Stadium?

TT Arena Stadium is accessible by metro. Once you arrive at the You can access TT Arena Stadium via railway system. Please take M2 Yenikapi - Haciosman to the direction of Haciosman and get off at Sanayi Station and transfer to Seyrantepe metro car to go to TT Arena Stadium.

Can I obtain information about buses and ferries on your Call Center?

Our company operates only the railway systems. For other modes of transport, you are kindly asked to call the respective transport operator.

How can we learn about the activities of your company?

News about Metro Istanbul are published on the press as well as our web page and social media. Please follow us: Facebook (https://www.facebook.com/metroistanbulas) Twitter (https://twitter.com/metroistanbul_) Instagram (metroistanbul_) Youtube (https://www.youtube.com/user/istulasim/feed)

At what time is the first and last train?

The first journey starts at 06.00 and the last journey is at all lines is at 00.00.

Why there is no train after midnight (00.00)?

There is no operation after midnight because there is maintenance works at railway system lines and cars during the night.

How can I learn about the timetables on special days and nights?

Additional adjustments at the timetables (cancellations, time extensions etc.) are anounced at our web page (http://www.metro.istanbul/) and also social media. You can get information at www.ibb.gov.tr and Help Desk / Call Center (Beyaz Masa Alo 153)

Can I get on trains with my pet?

Except for the following situations, animals are not allowed at stations and on cars: 1. Guide dog accompanying the blind 2. Little pets on condition that they are kept in cages NOTE: Any kind of predatory or poisonous animals that can harm passengers are not included in the above-mentioned category and are never allowed at railway system lines.

Can I get on trains with my bicycle?

Passengers can get on trains on the following terms:

1. During operation hours with folding bicycles providing that they are kept in their covers and bags

2. Free access with non-folding bicycles except for peak hours (07:00 – 09:00 / 16:00 – 20:00).

It is not allowed to travel with large-sized non-folding bicycles during peak hours.