Accessibility

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As Metro Istanbul, we carry on our works to ensure the maximum use of our services by disabled people bearing in mind that ‘Everyone has equal right to access to all living spaces’ in our railway lines we operate.

 

Accessibility is an important aspect in terms of service criteria of railway systems. Our company gives importance to have ‘accessible station and vehicles’ in available and new lines.

We offer services such as smoothly-functioning elevators and escalators, properly-inclined ramps, routing signs, alternative information, tactile ground surface applications and  so as to enable the disabled to easily get on the cars and have a safe journey after arriving at the stations. Disabled passengers can travel in the railway network with their free travel cards.

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Metro Istanbul makes improvements of various kinds in all its lines in service in order to ease the access of disabled passengers. Elevators, escalators and ramps are available in the stations from street level to the platform area. Furthermore, for disabled passengers to safely travel within our network, operators follow their location from the moment of their entrance until their departure, and direct the station staff for help in case of need. ; mso-line-height-alt:9.4pt'>Accessibility is an important aspect in terms of service criteria of railway systems. Our company gives importance to have ‘accessible station and vehicles’ in available and new lines.

We offer services such as smoothly-functioning elevators and escalators, properly-inclined ramps, routing signs, alternative information, tactile ground surface applications and  so as to enable the disabled to easily get on the cars and have a safe journey after arriving at the stations. Disabled passengers can travel in the railway network with their free travel cards.

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In order for visually impaired passengers to notice the railroad in the platform area, we have ongoing works for cautionary tactile yellow lines. Within this framework, we are also currently working on the installation of tactile pavings which guide the visually impaired people from entering the station entrance area until boarding the trains.

The entrance and indoor areas of the stations contain ramps with a maximum slope of 6%. By this means, disabled people can access elevator doors through ramps without stairs. Ramp surfaces are made of nonslip and firm covering material.

In addition, special labels in Braille alphabet as well as audio-visual information are available inside the elevators for visually impaired passengers. At the faregate areas of the stations, there are wide access turnstile gates specially designed for disabled passengers. In addition, disabled-friendly payphones at suitable height were installed at the turnstile floors of the stations.

ily get on the cars and have a safe journey after arriving at the stations. Disabled passengers can travel in the railway network with their free travel cards.

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All signs and signboards in our stations were designed in accordance with the requirements of disabled passengers. All metro stations contain floor signs clearly indicating the points where the doors of trains are opened and closed when the train stops. This practice allows disabled passengers to embark and disembark the trains in a faster and more comfortable way.

Accessibility works at tram lines of Metro Istanbul are continuing at full speed. For a more effective use by physically handicapped passengers, low-floor tramcars are in operation in certain parts of the lines.

Announcements are regularly made inside the trains for cautionary and informative purposes. Furthermore, dedicated spaces and seats are available for the use of passengers with reduced mobility.

Guided by the motto ‘disability is in the body, but the obstacles are in spaces’, Metro Istanbul exerts utmost efforts to duly perform its duties in facilitating the access of disabled passengers. In this respect, the company shall continue these efforts by taking into account all passenger comments and suggestions about accessibility.

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